Everything You Need to Know About VibeVouch
Where we answer your most common questions about how our digital voucher platform works, how you can save money, and how retailers benefit from partnering with us.
Frequently Asked Questions (FAQ)
What is Vibe Vouch?
Vibe Vouch connects you with exclusive, instantly-redeemable digital vouchers from trusted retailers. Browse an offer, purchase in a few taps, and redeem online or in-store—no clunky promo codes or plastic cards needed.
How do I get my voucher?
You’ll receive it instantly in your Vibe Vouch account and by email (with a barcode/QR or code, depending on the retailer). You can also save it to your mobile wallet. Where a physical card is offered, eligible deals include free postage.
How do I redeem?
Online: apply the code at checkout (or tap “Apply in one” when supported).
In-store: show the barcode/QR from your email or account; the cashier scans it—done.
Do vouchers expire?
Yes—expiry and any retailer-specific rules (e.g., exclusions) are shown on the offer page, at checkout, and in your wallet. We’ll remind you before it expires.
Can I part-use my balance, or stack my vouchers?
Yes, you can part-use your voucher balance. Any remaining balance stays available for your next purchase. Stacking vouchers isn’t available at the moment, so only one voucher can be used per checkout/transaction.
Wrong voucher or refund?
If unused, we’ll help per the retailer’s policy and local consumer laws. Start a support request from your order history for options like reissue, exchange, or refund (where applicable).
Any fees? Free postage?
You pay only the voucher value—no hidden checkout fees. Most vouchers are digital; when a physical option is available, eligible promos include free postage (see offer page).
Retailer partnership & tracking?
Join Vibe Vouch to reach high-intent shoppers with measurable performance. We offer lightweight integration, real-time redemption tracking, and clear reporting (acquisition, repeat rate, ROI). Contact our partnerships team to get started.
How do I contact you?
Email us at [email protected]. For faster help, include your order number, retailer, and a brief summary. Retailers can also use this email to discuss integrations and campaigns.