Last Updated: 13 November 2025
These Terms and Conditions (“Terms”) govern your access to and use of VibeVouch (“Platform”, “Company”, “We”, “Us”, or “Our”), owned and operated by LUPA GROUP L.L.C-FZ, Registration No. 2420758, with its registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
By accessing or using https://vibevouch.com (the “Website”), you agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.
1. Definitions
VibeVouch / Platform / Company
LUPA GROUP L.L.C-FZ, operating the digital marketplace available at vibevouch.com.
Buyer / Customer (“You”)
Any individual or legal entity purchasing digital products through the Platform.
Seller
Verified third-party vendors offering digital vouchers, gift cards, or similar digital products via the Platform.
Product
Digital goods including vouchers, gift cards, coupons, digital credits, and related virtual assets.
User
Any person accessing or using the Platform, whether registered or not.
2. Acceptance of Terms
2.1 Your use of the Platform constitutes full acceptance of these Terms.
2.2 If you disagree with any provision, you must stop using the Platform.
3. General Provisions
3.1 Marketplace Role
VibeVouch operates solely as a digital marketplace connecting Buyers and Sellers.
3.2 No Physical Handling
The Company does not own, store, or physically manage third-party Products.
3.3 Payment Processing
Payments are processed by licensed third-party payment providers.
By using such services, you agree to their respective terms.
3.4 No Contractual Party
Except where explicitly stated (“Sold by VibeVouch”), the Company is not a party to Buyer–Seller transactions.
4. Services Provided
4.1 Intermediary Role
VibeVouch does not guarantee the quality, legality, accuracy, or authenticity of third-party Products or Sellers.
4.2 Escrow & P2P Facilitation
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Funds may be temporarily held for up to 36 hours
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This does not constitute banking, custody, or fiduciary services
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Funds do not earn interest and are not insured
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Funds may be internally commingled as permitted by law
Release of Funds
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Released upon Buyer confirmation or automatically after 36 hours
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Disputed funds may be held until resolution
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Platform decisions are final and binding
4.3 Direct Sales
Products labeled “Sold by VibeVouch” are directly guaranteed by the Company.
5. Accounts & Registration
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Only one account per user/entity is permitted
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Accurate information must be maintained and updated within 14 days
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VPN usage is prohibited without approval
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Suspended or banned users may not re-register
6. Buyer Responsibilities
Buyers must:
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Review product details carefully
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Confirm regional and usage restrictions
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Verify correct payment networks
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Report suspicious activity immediately
7. Payments
- Incorrect network/address = permanent loss
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Buyer balances are internal ledger credits
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Buyer balances are non-withdrawable
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VibeVouch is not a custodial wallet
8. Delivery
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Instant Automatic Delivery or Manual Delivery (24h)
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Buyers have 24 hours to inspect products
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Seller failure → automatic cancellation + refund
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Off-platform communication voids protection
9. Refunds, Buyer Protection & Disputes
Refunds are allowed only for:
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Non-delivery
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Invalid or materially incorrect products
Refunds are not provided for:
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Change of mind
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Buyer error
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Off-platform activity
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Late disputes (unless exceptional)
Refunds are issued only as internal platform credit in the original asset.
Fraudulent claims may result in:
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Account termination
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Loss of funds
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Legal action
10. Prohibited Activities & Products
Strictly prohibited:
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Off-platform trading
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Fraud or manipulation
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Multiple accounts
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Chargebacks without platform resolution
Prohibited products include:
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Counterfeit goods
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Malware or hacking tools
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Gambling, adult content
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Shared subscriptions, VPN accounts
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Illegal or restricted items
11. Limitation of Liability
The Platform is provided “AS IS”.
Maximum liability is limited to the amount paid for the disputed Product.
12. Privacy & Data Protection
We comply with applicable data protection laws, including UAE PDPL and GDPR where required.
Users may request access, correction, or deletion of their data.
13. Intellectual Property
All Platform content belongs to LUPA GROUP L.L.C-FZ.
Third-party trademarks remain the property of their respective owners.
14. Restricted Territories
Services are unavailable in jurisdictions restricted under our AML Policy.
15. Amendments
We may update these Terms at any time. Continued use constitutes acceptance.
16. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Users agree to attempt informal resolution before legal escalation.
17. General Provisions
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Notices via registered email
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Entire agreement clause applies
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Force majeure events apply
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Tax obligations are the User’s responsibility
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The Company may operate as Buyer or Seller under separate terms
18. Contact Information
Company Name: LUPA GROUP L.L.C-FZ
Registration Number: 2420758
Registered Address:
Meydan Grandstand, 6th Floor,
Meydan Road, Nad Al Sheba,
Dubai, United Arab Emirates
Phone: +971567453312
Email: [email protected]