Last Updated: 22 December 2025
VibeVouch (“VibeVouch,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share personal information when you access or use our website https://vibevouch.com (the “Website”) and related services.
This Privacy Policy is prepared in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and other relevant regulations.
1. Information We Collect
1.1 Personal Information
When you create an account or generate a Voucher, we may collect personal information such as:
- Name
- Email address
- Account identifiers and reference numbers
1.2 Usage & Technical Data
We automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and timestamps
- Interaction logs and activity data
1.3 Voucher-Related Data
When you create or manage a Voucher, we may collect:
- Selected Brand Store
- Voucher value and status
- Voucher creation date
- Technical metadata necessary for voucher functionality
2. How We Use Your Information
We process personal data for the following purposes:
- To operate, maintain, and improve the Website
- To create, manage, and redeem Vouchers
- To provide customer support and respond to inquiries
- To communicate service-related updates and notifications
- To monitor security, prevent fraud, and detect unauthorized access
- To comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds under applicable law:
- Your consent, where required
- Contractual necessity, to provide services you request
- Legal obligations, including regulatory and compliance requirements
- Legitimate business interests, such as improving services and maintaining platform security
You may withdraw your consent at any time where processing is based on consent.
4. Sharing of Information
We do not sell your personal information.
We may share personal data only in the following situations:
4.1 Brand Stores
To enable Voucher redemption, limited information (such as voucher codes or transaction references) may be shared with the relevant Brand Store.
4.2 Service Providers
We may share data with trusted third-party service providers that assist us in:
- Website hosting and maintenance
- Data processing and analytics
- Customer support operations
All service providers are bound by confidentiality and data protection obligations.
4.3 Legal & Regulatory Disclosure
We may disclose personal data where required by law or in response to lawful requests by regulatory or governmental authorities.
5. International Data Transfers
Your personal data may be processed or stored outside the United Arab Emirates where necessary for service operation.
In such cases, we ensure appropriate safeguards are in place in accordance with UAE data protection requirements.
6. Data Security
We implement appropriate technical and organizational security measures to protect personal data, including access controls, secure systems, and monitoring procedures.
However, no online transmission or storage system can guarantee absolute security.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, subject to legal limitations
- Object to or restrict certain processing activities
To exercise your rights, please contact us using the details below.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality, analyze performance, and improve user experience.
You may manage or disable cookies through your browser settings. Some features may not function correctly without cookies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date. Continued use of the Website indicates acceptance of the revised policy.
10. Contact Information
For privacy-related inquiries or data protection requests, please contact:
Company Name: LUPA GROUP L.L.C-FZ
Company Number: 2420758
Registered Address:
Meydan Grandstand, 6th Floor, Meydan Road,
Nad Al Sheba, Dubai, United Arab Emirates
Phone: +971567453312
Email: [email protected]